This service provides remote support to any organisation that might require additional assistance and expertise to support their Janet Network router. Although the service is available to all Janet connected organisations, it is particularly appropriate for FE.
What the service includes
Standard router provision
Router hardware maintenance
Router supports bandwidths up to ten Gbit/s
Router software maintenance, including operating system upgrades, bug fixes and security patches
Router configuration changes (limited to five changes per annum). Routers are initially configured with a standard set of access control and security filters and should not need to be changed frequently
Fault reporting mechanisms integrated with Janet connection fault reporting
Installation of the router at your site with fault rectification during the service term
Ability to opt in or out of the service without penalty as your needs change.
A service to manage the router on the organisation’s premises that connects the organisation’s network to the Janet Network.
The service includes the provision of the router, initial set-up, hardware maintenance, software maintenance, minor configuration changes and the analysis and rectification of faults.
The service is centrally funded for the Janet primary connections of further education colleges, sixth form colleges, specialist colleges, the personal and community development learning community and higher education organisations up to 500Mbit/s.
Other Janet Network-connected organisations and funded organisations requiring additional routers for their other connections, will pay a one-off cost of a suitable router, plus an annual charge.
MRS can be offered on organisation-owned routing equipment, subject to agreement of the service operator. In this situation router maintenance will not be covered by the Jisc maintenance contract and the organisation will be responsible for maintaining the router.
Routers are normally provided with the standard operating system supplied by the manufacturer. Additional feature sets can be supplied on request. Organisations requiring additional feature sets above the standard for the particular router supplied may be charged for software upgrades at cost, unless a funding body is meeting this additional cost. Organisations should specify their requirements at the initial contact stage.
Organisations may opt in to or out of the service at any time.
This service is included within the scope of our ISO9001 certificate.