This service provides remote support to any organisation that might require additional assistance and expertise to support their Janet Network router.
Although the service is available to all Janet connected organisations, it is particularly appropriate for FE.
What the service includes
Standard router provision
Router hardware maintenance
Router supports bandwidths up to ten Gbit/s
Router software maintenance, including operating system upgrades, bug fixes and security patches
Router configuration changes (limited to five changes per annum). Routers are initially configured with a standard set of access control and security filters and should not need to be changed frequently
Fault reporting mechanisms integrated with Janet connection fault reporting
Installation of the router at your site with fault rectification during the service term
Ability to opt in or out of the service without penalty as your needs change.
The service included software upgrades, managed and funded by Jisc, up to the standard software and feature sets as provided by their specified router. Customers can request software upgrades by emailing firstname.lastname@example.org.
Additional feature sets above those provided as standard with their specified router will be chargeable to the customer, unless a funding body is meeting this additional cost.
Higher education institutions considering the managed router service are advised to consider their requirements before opting for the service.
The normal fault reporting procedure for your connection should be followed as outlined in the fault reporting letter sent to the customer after the circuit has been delivered. Normal diagnosis of the fault by the managing agent will determine the nature of the fault and appropriate arrangements for repair will be made.
The hardware cover provided by our maintenance contract is one hour diagnosis plus four hours to site response. For complete hardware failures replacement hardware should be at the customer site within the five hours as above. In cases where the running of the router is not immediately affected, for example with a faulty fan, the hardware replacement may be provided the next working day.
Leaving the service
You may opt out of the managed router service by contacting email@example.com. Verbal requests will not be accepted upon until advised in writing.
Your service will cease from the date Jisc confirms removal from the service, or where applicable, the date agreed by both parties. Once the request has been received a member of our connection management group will be in contact with the nominated contact at the site to provide the router access details.
Ownership of all supplied equipment remains with Jisc, and must be returned to Jisc, at Jisc’s expense, if the service is ceased unless ownership is expressly transferred.
Member and customers wishing to provision and manage their own router may be able to use Jisc’s network equipment framework for an OJEU-compliant, efficient way to purchase routing equipment.
A service to manage the router on the organisation’s premises that connects the organisation’s network to the Janet Network.
The service includes the provision of the router, initial set-up, hardware maintenance, software maintenance, minor configuration changes and the analysis and rectification of faults.
The service is centrally funded for the Janet primary connections of further education colleges, sixth form colleges, specialist colleges, the personal and community development learning community and higher education organisations up to 500Mbit/s.
Other Janet Network-connected organisations and funded organisations requiring additional routers for their other connections, will pay a one-off cost of a suitable router, plus an annual charge.
MRS can be offered on organisation-owned routing equipment, subject to agreement of the service operator. In this situation router maintenance will not be covered by the Jisc maintenance contract and the organisation will be responsible for maintaining the router.
Routers are normally provided with the standard operating system supplied by the manufacturer. Additional feature sets can be supplied on request. Organisations requiring additional feature sets above the standard for the particular router supplied may be charged for software upgrades at cost, unless a funding body is meeting this additional cost. Organisations should specify their requirements at the initial contact stage.
Organisations may opt in to or out of the service at any time.
This service is included within the scope of our ISO9001 certificate.