Digital experience insights

A row of students look at their mobile phones.

Drive your digital strategy using powerful data from our insights surveys.

Our digital experience insights surveys show how your students and staff are using the technology you offer, what is making a difference to their learning and working experiences and where improvements can be made.

The surveys deliver valuable data to inform your digital strategy, investment plans and help you respond to changing environments. They also provide a structured process to engage students and staff in conversations about how you can develop and improve your offering.

We offer surveys for students, teaching staff and professional service staff.

About digital experience insights

Reveal an accurate picture of how your students and staff are experiencing every aspect of your digital environment.


Digital experience insights enables you to:

  • Capture data to inform future investment decisions
  • Transform and enhance the digital experience of students and staff
  • Secure return on investment and productivity savings
  • Identify gaps in provision and provide targeted support
  • Establish baseline data and monitor year on year improvements
  • Benchmark your progress against others’ nationally
  • Demonstrate enhanced levels of engagement and respond to the student voice

What's included?

Key features of the service include:

  • Tailored question sets for students, teaching staff and professional services staff
  • Guidance and support on how to run the surveys, analyse and use your data
  • Live data analysis
  • Sector benchmarking data
  • Annual reports that highlight national issues
  • Membership of an active and vibrant community of practice with online and face-to-face activities and support

Case study

In a large, complex organisation full of busy, independently minded people, how do you implement change? Discover how the University of Hertfordshire has been working to help staff and students acquire the digital skills and confidence they need to live and work in a digital world.

“The benchmarking in the digital experience insights surveys shows the progress we’re making with building digital capabilities.”
Samantha Clarkson, digital capabilities manager

Read the University of Hertfordshire case study (pdf).


Pricing depends on the size of your university and Jisc band, ranging from £2,066 - £7,573. Get in touch via the service website and we will get back to you with a precise quote.

Get started with digital experience insights

The 2023/24 digital experience insights surveys opened on 16 October 2023 and include:

  • Student/learner survey - closes 26 April 2024
  • Professional service staff survey - closes 21 June 2024
  • Teaching staff survey - closes 28 June 2024

Find out more

Let us know if you'd like to hear more about the digital experience insights service.

Contact us

Access our 2022/23 survey reports

Access our 2021/22 survey reports