Cloud assist
Simplifies complex tasks in the management of Microsoft 365 tenancies, freeing up resources and reducing operational costs.
Contact your relationship managerCloud assist helps IT departments understand and manage endpoint data, updating policies and ensuring compliance within their Microsoft 365 environments.
Cloud assist is made up of two main components:
- Microsoft 365 health checks: actionable insights to optimise licensing, email security (SPF, DKIM, DMARC), Teams, Power Platform, and alignment with Microsoft and Jisc cloud best practices
- Automated Intune management: simplifies policy updates and device reporting across laptops, mobiles, and tablets—reducing manual effort and supporting Cyber Essentials compliance
Benefits
- Increase team efficiency and productivity
- Keep up to date with the state of your Microsoft 365 connected devices and policy enforcement
- Speed up Cyber Essentials accreditation
- Tenant health reporting and remediation recommendations
- Use the free version of the tool to get a health check for your Microsoft 365 tenancies
Service eligibility
This service is for Microsoft 365 engineers, technical experts or IT operational personnel:
- Microsoft 365 licenses
- Policy automations that require Microsoft Intune
Find out more
Find out about pricing and get further information on Cloud assist reporting and automation features.
Jisc members
If you are not a Jisc member, please contact customer.support@jisc.ac.uk.
Access the Microsoft 365 health checks for your tenancy.
By clicking 'Access the Microsoft 365 health checks for your tenancy', you confirm that you have read, understood and accept the associated Terms and Privacy Notice.
Services description
Customers raise support by contacting the cloud support team mailbox cloudsolutions@jisc.ac.uk. Hours of support: 08:00 -18:00 (Mon-Fri). Phone support availability 8:00 – 18:00 Monday to Friday.
Target availability: cloud assist will have a target availability of 99% for customers during working hours (8am to 6pm weekdays)
A new user will be onboarded within five working days upon receipt of a purchase order and signed agreement.
System changes will be made within 48 hours of customer notification.
Cloud assist has been designed with Microsoft Zero trust model in mind, incorporating Azure Entra single sign on. Jisc is fully Cyber Essentials compliant. Cloud assist was developed to help organisations prepare for Cyber Essentials accreditation.
Pre-requisites
- Microsoft 365 A1 for the health check functionality
- Microsoft 365 A3 for the reporting and automation functionality
- Not critical but Microsoft Intune and Microsoft Azure AD to get the maximum feature benefits on offer
Hardware requirements: modern web browsers (latest versions of Chrome, Firefox, Edge) on desktops, laptops, or tablets
Network requirements: Internet connection: stable broadband connection with a minimum speed of 10 Mbps
Firewall configuration: Allow inbound and outbound traffic on the necessary ports for API communication and data transfer.
Service levels
1.1 Jisc will use reasonable endeavours to maintain availability of the services at ninety-nine (99%) uptime, calculated on a monthly basis (the ‘Uptime Target). provide the services in accordance with the service levels. For the purposes of Clause 3.5, uptime shall be calculated as the percentage of time during any given calendar month that the service is available and accessible to customers, excluding:
(a) scheduled maintenance windows notified to customers at least twenty-four (24) hours in advance;
(b) emergency maintenance required for security or stability purposes;
1.2 outages caused by factors outside Jisc's reasonable control, including but not limited to internet service provider failures, Microsoft 365 service disruptions, distributed denial of service attacks
(d) Outages resulting from the customer’s failure to comply with these terms or misuse of the services
1.3 The Uptime Target set forth in 1.1 represents Jisc’s commitment to provide reliable service, but does not constitute a service level agreement. The Uptime Target is provided as a measure of Jisc’s performance objectives. Tickets (cases) will be monitored 8am to 6pm on weekdays. Monitoring of the site and Azure infrastructure will be carried out 24x7x365 basis with any outages communicated to customers via mail.
Customers raise support by contacting the cloud support team mailbox cloudsolutions@jisc.ac.uk. Hours of support: 08:00 -18:00 (Mon-Fri). Phone support availability 8:00 – 18:00 Monday to Friday.
Target availability: cloud assist will have a target availability of 99% for customers during working hours (8am to 6pm weekdays)
A new user will be onboarded within five working days upon receipt of a purchase order and signed agreement.
System changes will be made within 48 hours of customer notification.
Cloud assist has been designed with Microsoft Zero trust model in mind, incorporating Azure Entra single sign on. Jisc is fully Cyber Essentials compliant. Cloud assist was developed to help organisations prepare for Cyber Essentials accreditation.
Pre-requisites
- Microsoft 365 A1 for the health check functionality
- Microsoft 365 A3 for the reporting and automation functionality
- Not critical but Microsoft Intune and Microsoft Azure AD to get the maximum feature benefits on offer
Hardware requirements: modern web browsers (latest versions of Chrome, Firefox, Edge) on desktops, laptops, or tablets
Network requirements: Internet connection: stable broadband connection with a minimum speed of 10 Mbps
Firewall configuration: Allow inbound and outbound traffic on the necessary ports for API communication and data transfer.
Service levels
1.1 Jisc will use reasonable endeavours to maintain availability of the services at ninety-nine (99%) uptime, calculated on a monthly basis (the ‘Uptime Target). provide the services in accordance with the service levels. For the purposes of Clause 3.5, uptime shall be calculated as the percentage of time during any given calendar month that the service is available and accessible to customers, excluding:
(a) scheduled maintenance windows notified to customers at least twenty-four (24) hours in advance;
(b) emergency maintenance required for security or stability purposes;
1.2 outages caused by factors outside Jisc's reasonable control, including but not limited to internet service provider failures, Microsoft 365 service disruptions, distributed denial of service attacks
(d) Outages resulting from the customer’s failure to comply with these terms or misuse of the services
1.3 The Uptime Target set forth in 1.1 represents Jisc’s commitment to provide reliable service, but does not constitute a service level agreement. The Uptime Target is provided as a measure of Jisc’s performance objectives. Tickets (cases) will be monitored 8am to 6pm on weekdays. Monitoring of the site and Azure infrastructure will be carried out 24x7x365 basis with any outages communicated to customers via mail.
Related services
- Cloud professional services - find out more about Intune deployment accelerator or Intune Review
- Using cloud assist helps prepare you for Jisc Cyber Essentials certification services
Further information
