Role
As the director of digital resources business operations for our digital resources directorate, I am responsible for driving forward operations to deliver on our strategic needs.
This includes ensuring we manage our products and portfolios effectively and continue to deliver member needs; that our services provide excellent customer experience; and we maintain and develop our technology and data infrastructure to support our current needs, as well as anticipate and be better prepared for future developments.
Background
Since joining Jisc in 2014, I have been involved in product development and management across a range of products and projects and engaged our stakeholders. Prior to that, I worked in an academic library managing electronic resources and service delivery.