Help and information for members around responding to coronavirus (COVID-19).

Resources in your area

Shortcuts to training, guidance and service updates to help you focus on what's most relevant to you. 

IT and technology


Member stories

Delivering college IT services remotely - from the Luminate Education Group.

JiscMail lists - support from the community

OFFICE365-MANAGERS - this list is used to discuss issues relating to the governance, implementation and management of the Office 365 collaboration suite.

Teaching and learning

We're part of learning and teaching reimagined: a collaborative project, which draws on the collective experience within the HE sector to plan for a post-coronavirus future. 

Online training and briefings

Services support

We have up to date information around access to content. Jump to service information and updates for more details.

JiscMail lists - support from the community

  • JISC-DIGLIT-PUBLIC - a community of practice on developing digital literacies for staff and students in UK further and higher education
  • EPED-EXPERTS - the student experience experts group mailing list, bringing experts together to support Jisc’s work in enhancing the digital student experience
  • LDHEN - for practitioners involved in supporting HE students in the development of their academic skills
  • SDF - for information and discussion relating to staff development in HE
  • SEDA - SEDA is the professional association for staff and educational developers in the UK. This forum is for both SEDA members and non-members to share information and ideas

Libraries and learning resources

Services support

We have up to date information around library support. Jump to service information and updates for more details.

JiscMail lists - support from the community

  • E-BOOKS-FOR-FE - a list for information on Jisc's e-books for FE service
  • LIS-PUBLICHEALTH - an open list for library, information and knowledge professionals providing services to public health


The impact of COVID-19 on our students, staff and researchers has been far-reaching. Many have stayed in the UK to study, but a significant number have returned home to continue working through online, distance education. To support institutions through this time we have focused our efforts on support for those based in China, given that Chinese students represent a significant cohort of our international students.

Supporting enhanced access to online education

We have completed pilot projects with Alibaba Cloud which explored a potential service to improve the quality and performance of connectivity and accessibility of services for global distance learning between the UK and China. Read more about the projects.

While our initial focus was on China we are now broadening this approach to the rest of the world. As a result of the pilot projects, we have established a global education access framework, an efficient way to procure managed services that give your students based overseas high-quality access to the digital learning content and resources they need.

If you are interested in taking up the global education access framework or any of our international services, please complete our form for an initial consultation with the international team.



Get involved

Join the community

We've created a Microsoft Teams community space for those who are responsible for ensuring strategic and operational continuity during a potential coronavirus epidemic.

Find out more and how to join the Microsoft Teams community.

Tell us what's working for you

Lots of you have been asking for examples of good practice and we’re trying to capture as many of these as we can so that we can share with the wider community.

Share your story.

Latest blogs and features

Fresh ideas to help with the things that matter

Our dedicated blog is designed to provide guidance for the sector in response to the coronavirus (COVID-19) pandemic. Written by subject specialists, it covers everything from prioritising IT services to supporting teaching staff, accessibility considerations and coping with the switch to online learning and teaching.

Visit our Jisc involve blog on responding to coronavirus

Service information and updates

Access to content

Whether you work in FE or HE, you can support learners studying remotely by making the most of our online content. Check your membership for what's included.

Open access resources via library hub discover

You can also find free, open access (OA) resources more easily via our library hub discover service site, as OA resources now appear at the top of search results. Read more about finding open access resources on library hub discover on our library services blog.

Open letter to digital content providers

We’ve issued a collective call to digital content and software providers to help institutions maintain their teaching and research activity during this time of crisis. This has now been endorsed by the Association of Learned and Professional Society Publishers. You can access a regularly-updated list detailing the measures being taken by individual publishers and content providers via our licence subscriptions manager service website.

Data and analytics support

We've developed four dashboard suites - free to Heidi Plus users - designed to help the higher education sector tackle the effects of the pandemic. These cover:

  • Postgraduate recruitment
  • Offshore student provision
  • International student impact
  • UNESCO international student flow

Find out more about how you can use the dashboards for COVID-19 recovery planning.

Library support

The coronavirus pandemic has been an unplanned catalyst for a completely virtual library experience across universities, colleges and skills providers. We've written a blog post detailing the measures that we, and other providers, are taking to support the essential services run by libraries - and how you can make best use of them.

Online support sessions: e-books for FE

We're running free webinar sessions for you and your library staff colleagues on how to maximise the use of e-books for FE and use all the functions available to support learning, whilst also delivering key management reporting.

Supporting you - and your library users - with remote access

Designed to support library users, OpenAthens have set up a brand new remote access resource hub. Offering video tutorials and webinars, the aim is to support home working and provide seamless access to vital learning and research content.

Stay up to date

Follow our library support services blog for regular updates and information on how we're working to support libraries and learning resource centres during the coronavirus pandemic.

We're here to help

If you have any questions, contact your account manager.

Find your account manager

Sector resources

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