Managed AWS
Get the most out of your investment in Amazon Web Services (AWS) cloud.
Your decision to invest in AWS’s market-leading cloud platform of over 200 services will make web-scale computing easier for your developers and service providers. However, you may still find it hard to find the time and head space to focus on delivering your organisation’s digital transformation. It may be easier to save time by handing responsibility for day-to-day management of your AWS environment to our managed AWS service delivery team.
About the service
Our AWS Managed service allows organisations to procure and use AWS technologies and services, managed and supported by our expertise and experience. We can help you to improve your cloud security posture and manage your cloud spend.
The service is primarily designed to look after the day today management of your VM’s along with any supporting infrastructure such as networking, security and identity management.
Our AWS Managed service is typically bought in conjunction with buying your cloud consumption through us. However, if you have an alternative procurement route you can still buy a managed service from us.
We will create and configure your AWS account(s), including the provision of a hardware MFA to protect the root user. We will provide you with access to an ‘administrator’ user if you require it.
We offer 3 tiers of service level known as Basic, Professional and Enterprise as detailed in table below (these are designed to help you choose the right level of support required):
Choose your level of support
| Service features | Basic | Professional | Enterprise |
|---|---|---|---|
| Support hours | 08:00 - 18:00 (Mon - Fri) | 24/7, 365 days a year | 24/7, 365 days a year |
| Monitoring of VM's and infrastructure, proactive alerts and reactive support | 08:00 - 18:00 (Mon - Fri) | 24/7, 365 days a year | 24/7, 365 days a year |
| Security alert monitoring of your infrastructure | 08:00 - 18:00 (Mon - Fri) | 24/7, 365 days a year | 24/7, 365 days a year |
| Re-active alerts for your public facing web services | 08:00 - 18:00 (Mon - Fri) | 24/7, 365 days a year | 24/7, 365 days a year |
| Service level agreement | Included | Included | Included |
| Service onboarding | Included | Included | Included |
| Vendor escalation | Included | Included | Included |
| Technical support via ITSM portal | Included | Included | Included |
| Problem management | Included | Included | Included |
| Ongoing cost reporting via FinOps | Included | Included | Included |
| Service reports - monthly | Included | Included | Included |
| Cloud management platform | Included | Included | Included |
| Account/relationship manager | Included | Included | Included |
| Consumption reports (self-service) | Included | Included | Included |
| Windows and Linux patching and verification | Included | Included | Included |
| Service offboarding | Included | Included | Included |
| Change requests | Included | Included | Included |
| Anti-malware | X | Included | Included |
| Automated power on/off scheduling | X | Included | Included |
| Patch reports - monthly | X | Included | Included |
| Advanced monitoring of VM's using third party tools | X | Included | Included |
| Service review meetings - quarterly | X | Included | X |
| Service review meetings - monthly | X | X | Included |
| Access to AWS/Azure Architects | X | X | Included |
| Health and performance recommendation reports - monthly | X | X | Included |
| Security review - annual | X | X | Included |
| Augmented FinOps (self-service) | X | X | Included |
| Full lifecycle FinOps (self-service) | X | X | Included |
| Security and compliance advice/reporting (self-service) | X | X | Included |
Managed services billing portal
Billing features for core and enhanced service options:
- Cost monitoring
- Pre-payment options
- Management of credits
- SAML 2 support
Support that meets your needs, whatever your stage of cloud maturity
Make sure your service level agreement is watertight. Procuring through us gives you access to AWS’ strong service level agreement, giving you peace of mind and defining the crucial aspects of the service like responsibility, quality and availability between AWS and your organisation.
Optimise efficiencies with personalised monthly recommendation reports that help you save money and keep you up to date on cost best practice, reserved instances, EC2 right-sizing, usage best practice and the security of your AWS accounts. You will also get monthly reports on service incidents and patching.
Get expert help and advice whenever you need it. If you need advice, design, or hands-on working with your team, just ask us about additional consultancy support.
Always on
Getting help is simple with managed AWS. Your IT support team needs just one point of contact. It’s us!
We triage calls about service issues via our ITSM web portal and pass them on to AWS if required. Pass your billing, subscription and other issues to us, too.
Read more about our access to your data on AWS (pdf).
Procurement frameworks
Our cloud solutions team can support your procurement processes. For example, we can provide members and customers with AWS products and services through the digital marketplace G-Cloud framework, OGVA and by direct award.
Please speak to your relationship manager or contact cloud@jisc.ac.uk for further details.
Case study: providing a robust digital lifeline for people in crisis
Samaritans provides 24-hour support, so digital transformation was a priority for them to improve business efficiencies and keep pace with the changing behaviours of its service users.
Read how Jisc helped Samaritans with their cloud migration (pdf).
Need help managing payments for our services?
Did you know you our customers can make pre-payments for Jisc cloud products and services ahead of the time they wish to use them, they can then ‘draw down’ against the pre-payment to be applied to Jisc invoices for completed projects involving Jisc products or services.
Our partnership with AWS
As an AWS Consulting Partner and AWS Government Reseller with extensive expertise in the AWS platform we can support you through procurement, design, and delivery of AWS with a support wrapper and ongoing full life-cycle management.