Steve Hoole

Senior analytics consultant


I’m part of the learning analytics team, which runs the new learning analytics service for universities and colleges. This includes analytics, business intelligence, research and data management and a range of mobile apps. 

The main purpose of my role is to provide expert support to universities and colleges as they implement the service. This includes engagements like on-site consultancy, training or online support as well as creating a providing materials that would enable them to implement learning analytics.

It’s also part of my role to support institutions during the main rollout of their project, cater for their needs and ensure they are successful.


I’ve been part of higher education since the turn of the century. That’s a long time. I’m a trained multimedia developer and started working for my alma-mater the University of Huddersfield as their virtual learning environment (VLE) systems administrator along with various other IT projects.

I moved to Cardiff University in 2003 and performed a very similar role to support users and maintain the VLE as well as creating training materials and delivering CPD sessions and creating learning objects.

A couple of years later I moved to Bucks New University in High Wycombe to become their technology-enhanced learning manager. Over the years more systems and processes fell under my responsibility and when I left in 2016 I was overseeing a team of content developers, VLE coordinators and student technology champions.

I then went into a commercial environment and worked as a client manager for Blackboard, an education software and services company. I was responsible for ensuring the clients where successful, engaged in the community and shared good practice through workshops, site meetings and webinars.

Outside of work I’m keen to keep moving with mountain biking, playing football badly and working out all too infrequently.