Mark Donnelly

Senior account manager


Role

As an account manager I ensure that members experience a strong and personalised relationship with Jisc, enabling them to have ready access to our full range of products, services and support, whether inclusive as part of membership or in addition to any subscription package.

Additionally I champion our members' needs within Jisc, challenging with respect to members’ requirements so that member 'voice' shapes Jisc's operational and strategic priorities. 



Background

I have 15 years experience working in the education sector. I worked as a business development manager at the University of Sunderland, visiting and connecting employers to expertise from within the university.

I place great value in engaging closely with members, spending time and listening closely to their problems and needs before working collaboratively to find solutions.

I've also spent time in consultancy and project management roles prior to joining the education sector.