Marianne Sheppard

Journey manager


Role

My role is to explore and understand how our members experience Jisc to help the organisation target improvements, drive member satisfaction and put members at the heart of what we do.
 



Background

I am an information specialist with 20 years' experience in the education sector. I have worked across a range of areas including research, academic librarianship, curriculum support, IT, data management and marketing and recruitment. 

At Jisc, I have been an account manager working directly with members and a researcher/analyst at Jisc infoNet providing advice, guidance and support around learning and teaching, digital capability and the student experience.