Fay Gooding

Helpdesk manager - Jisc Collections


Role

I run the subscriptions helpdesk along with my colleague, Kate Lister. We provide support and advice to our members who subscribe to the numerous licence agreements which Jisc Collections negotiates with publishers/service providers for electronic resources. 



Background

Before joining Jisc Collections I spent six years managing the subscriptions and helpdesk for an extreme sports magazine publisher, and had a support role in accounts and advertising.