As JiscMail’s support officer, I provide second line support to both the Janet service desk and users of the service. My role involves identifying, diagnosing and troubleshooting complex issues, overseeing 1.5 million users and administering over 9,000 mailing lists.
With over 20 million emails distributed per month, I work to keep the service running smoothly, undertaking extensive mailing list management tasks behind the scenes.
Having previously worked for Apple, I joined Jisc Netskills in 2012 at Newcastle University when JiscMail was brought in-house. Bringing across my helpdesk experience, my role was to support customers of the service.
Since then I’ve gained a wealth of knowledge, I’m now bringing these aspects together into my role at Jisc.