Role
As a relationship manager, I ensure that members experience a strong and personalised relationship with Jisc, enabling them to have ready access to our full range of products, services and support, whether inclusive as part of membership or in addition to any subscription package. Additionally, I champion our members' needs within Jisc, challenging with respect to members’ requirements so that member 'voice' shapes Jisc's operational and strategic priorities.
Background
Before joining Jisc, I worked in the grant making sector for ten years, leading projects that increased the use of digital services. This included reviewing customer journeys to establish appropriate support and guidance and testing new ideas or products with customers to ensure these services were accessible to all.