Managed router service
Giving you peace of mind by providing full service management of the router on your premises, that connects your network to the Janet Network.
About the managed router service
This service provides remote support to any organisation that might require additional assistance and expertise to support their Janet Network router. Although the service is available to all Janet connected organisations, it is particularly appropriate for FE.
What the service includes
- Standard router provision
- Router hardware maintenance
- Router supports bandwidths up to ten Gbit/s
- Router software maintenance, including operating system upgrades, bug fixes and security patches
- Router configuration changes (limited to five changes per annum). Routers are initially configured with a standard set of access control and security filters and should not need to be changed frequently
- Fault reporting mechanisms integrated with Janet connection fault reporting
- Installation of the router at your site with fault rectification during the service term
- Ability to opt in or out of the service without penalty as your needs change.
Apply for the managed router service
Eligibility
The service is available to all Janet connected organisations and is funded as part of the primary connection to the Janet Network up to a bandwidth of 500Mbit/s.
For information on service costs for over 500mbps, additional connections and self-funded, visit the community site.
Higher education institutions considering the managed router service are advised to consider their requirements before opting for the service.
More information
To find out more, please visit the managed router service community page. Information available on the service includes:
Service level description
Service description
A service to manage the router on the organisation’s premises that connects the organisation’s network to the Janet Network.
The service includes the provision of the router, initial set-up, hardware maintenance, software maintenance, minor configuration changes and the analysis and rectification of faults.
Charges
The service is centrally funded for the Janet primary connections of further education colleges, sixth form colleges, specialist colleges, the personal and community development learning community and higher education organisations up to 500Mbit/s.
Other Janet Network-connected organisations and funded organisations requiring additional routers for their other connections, will pay a one-off cost of a suitable router, plus an annual charge.
For further information please contact the service desk.
Your responsibilities
You are responsible on an ongoing basis for:
- Ensuring that the supplied router has power and is kept in a secure environment with suitable environmental control
- Informing Janet of any configuration changes that you require.
Security
Please ensure your organisation understands and adheres to the security policy.
Hours of service
The service is available during business days. Business days are defined as Monday to Friday, 08:00 to 18:00 and excludes 24-31 December, and all English public holidays.
Outside of these hours your router is monitored as part of your Janet Network connection.
Target availability
The target availability is 99.7% during the hours of service as defined above, measured monthly over a 12 month period and excluding service affecting maintenance.
Service-affecting maintenance is capped at 0.5% and is normally carried out with at least two weeks notice.
For maintenance that causes the service to be considered ‘at risk’ an appropriate time will be agreed with you.
Fault management
Router fault reporting mechanisms are integrated with Janet connection fault reporting.
Faults on the service may be reported at any time via the Janet Network service desk on tel: 0300 300 2212 or contacted via email: help@jisc.ac.uk
Request for service
You can request this service via the service desk on tel 0300 300 2212 or via email: help@jisc.ac.uk.
Service delivery time
Within 22 business days, as defined in the SLD definitions, or receipt of all necessary information and the network connection being available.
Configuration change requests and queries will be responded to within 5 working days, and router changes will be completed at an appropriate time agreed with you.
Terms and conditions
Please ensure your organisation understands and adheres to the terms and conditions.
Escalation
If you are experiencing an issue with the service, and wish to escalate the issue please contact us via the service desk on tel: 0300 300 2212 or via email: help@jisc.ac.uk.
Technical section
The service includes:
- Standard router provision
- Router hardware maintenance.
- Router software maintenance, including operating system upgrades, bug fixes and security patches
- Router configuration changes (limited to five changes per annum)
- Routers are configured with a standard set of access control and security filters and it is not envisaged that the configuration will need to be changed frequently
- Router fault reporting mechanisms integrated with Janet Network connection fault reporting
MRS can be offered on organisation-owned routing equipment, subject to agreement of the service operator. In this situation router maintenance will not be covered by the Jisc maintenance contract and the organisation will be responsible for maintaining the router.
Routers are normally provided with the standard operating system supplied by the manufacturer. Additional feature sets can be supplied on request. Organisations requiring additional feature sets above the standard for the particular router supplied may be charged for software upgrades at cost, unless a funding body is meeting this additional cost. Organisations should specify their requirements at the initial contact stage.
Organisations may opt in to or out of the service at any time.
This service is included within the scope of our ISO9001 certificate.