This position has now been filled. If you have any queries, please email firstname.lastname@example.org.
Jisc is helping to ensure the UK remains at the forefront of innovation within UK education and research – by mobilising the very best people and technologies in the application of digital thinking, digital content and connectivity.
It’s our vision to enable the UK to become the most digitally-advanced education and research nation in the world. It’s a bold statement, but one that we’re determined to fulfil.
About the role
You will be in direct contact with users of Jisc services via the helpdesks and outreach activities and will provide exemplary customer service. You will plan and deliver training sessions as well as contribute to promoting the services, including supporting outreach activities organised by the digital content product manager and other colleagues. You will create online support materials to enable users to make the most of the services, as well as create and maintain internal documentation to assist the team with service delivery.
The services are in continual development. You will use your knowledge and expertise to feed into development plans and project requirements specifications, to help to ensure the services and related projects continue to meet the needs of the community. You will also undertake user acceptance testing for releases to verify that new features work as expected and data updates are correct.
As new projects arise, you will provide project support as well as take responsibility for delivery of some work packages and small projects, where appropriate, with support and guidance from the service manager.
We’re looking for someone with:
- A degree level qualification or relevant work experience in a similar role
- Experience providing customer support in a service environment
- Experience creating support materials and documentation
- Understanding of the issues around creation, delivery and use of digital collections especially within an academic context (eg formats, licensing, discoverability, usability)
- Strong IT skills including knowledge and experience of a range of standard software tools required for carrying out the duties of the post, such as MS Office and helpdesk software
- Flexible, enthusiastic and proactive approach to work
- Excellent problem solving and organisational skills
- Ability to write clear and concise documentation and reports
- 28 days annual leave (including three closure days at Christmas) plus eight bank holidays
- Our generous USS contributory pension scheme (8% employee and 18% employer contribution) is a valuable part of our reward package
- Competitive maternity, adoption and paternity arrangements
- Several staff schemes including season ticket loans, childcare vouchers, cycle-to-work, eye care, employee assistance
- Opportunity for performance-related pay progression
- IT discounts with selected suppliers
The role will be based in Manchester.
Jisc is a geographically-distributed organisation and travel across the UK with occasional overnight stays will be required.
How to apply
Apply today by sending your CV to email@example.com and we’ll come back to you with some further details.
No agencies please.
Appointment will be made subject to receipt of satisfactory references and confirmation of right to work.
This job advert will close as soon as sufficient applications have been received. So, if you are interested, please apply for this vacancy as soon as you can.
Difference is good, and here at Jisc we want to celebrate it. So regardless of your background or personal characteristics, if you are great at what you do, we want to hear from you.